Cloud Customer Service: Respond faster, with more informed answers, to improve customer satisfaction.
Cloud Document Management for Customer Service Teams
Long-term relationships after the initial sale are crucial for business success. One of the main drivers of a positive customer relationship is an efficient and knowledgeable customer service department. Many companies find it difficult to manage the processes and documentation that lead to consistently high post-sale customer satisfaction because they cannot find necessary information when a customer has contacted them. With Docassist, we can help you manage and automate your customer service documents.
Cloud Customer Service Operations:
Rather than use manual processes and often obsolete data, which can be inefficient and time consuming, Docassist’s Cloud Customer Service allows your customer service team to retrieve key customer data, histories, and contact information quickly from one location in the cloud 24/7.
- Use document management to search efficiently and quickly for documents with a simple keyword search.
- When appropriate, directly email the pertinent documentation to the customer.
- Use automated workflow for internal review of product replacement or credits to cut processing times in half and also provide an audit-able history of approvals.
- Ensure that order documentation from your sales team is being updated in real-time for use in customer service.
- Integrate Docassist with customer support and CRM systems to extend their capabilities. Integration would allow you to see a customer’s orders, invoices, support call data, and sales or service proposals just by entering a few key words or attributes.
Stop hurried searches for customer information in filing cabinets or old databases. Docassist’s Cloud Customer Service will empower your customer service team to settle issues quickly with the most accurate and up-to-date documentation .